Reference

What You Agree To When You Use btv178

These terms set out the rules that apply to your btv178 account — how it works, what we expect from you, and what you can expect from us.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal conditionsAccount suspension policyDispute and contact process
btv178 What You Agree To When You Use btv178
TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about any clause in these terms, our support team is the right first stop. You can reach us through live chat, email, or our social messaging channel. When contacting us about a terms dispute, include your registered account email and a brief description of the issue so we can route it correctly.

Live Chat Start a live chat session directly from your account dashboard. Our team can clarify any clause, explain a suspension, or walk you through the verification process.
Email Support Send a detailed message to our support address for terms-related queries. Include your account ID and the specific clause or transaction reference for a faster response.
Social Messaging Reach us via our official social messaging channel for shorter questions about account rules or wallet payment conditions. Responses cover business operating hours.
HOW WE HANDLE POLICY

Account Security and How We Manage Your Data

We treat account security and data handling as operational responsibilities, not just policy text. Here is how we approach the key areas that matter to your account.

Account Security Your account is protected by OTP verification on login. We do not store your DANA, OVO, or GoPay PIN — those stay within your wallet app at all times.
Data Retention We retain account and transaction records for as long as your account is active and for a period after closure, in line with applicable record-keeping obligations.
Cookie Use We use session cookies to keep your account logged in and functional cookies to remember your wallet preference between sessions. No third-party ad tracking cookies are placed without notice.
Requesting Changes To request a correction to your account details or to ask about your data, contact support via live chat or email with your account ID and the specific change you need.

Common Questions About Our Terms

These are the questions we hear most often about account terms, wallet payment conditions, and what happens when something goes wrong. If yours is not here, live chat is the fastest way to get a direct answer.

We update terms with a revised date shown at the top of this page. Continued account use after that date counts as acceptance. We recommend checking this page periodically.

We may suspend or close your account depending on the nature of the breach. Pending withdrawals are reviewed individually during any suspension process before a final decision is made.

Yes, wallet transactions fall under these terms as well as the conditions of your wallet provider. For delays caused by DANA, OVO, or GoPay infrastructure, contact your wallet provider directly.

Contact support via live chat or email with your account ID and the transaction reference. We aim to acknowledge disputes and provide a substantive response within a reasonable timeframe.

No. Your account is registered to you and must not be shared. Operating multiple accounts under one identity is also prohibited and may result in suspension of all associated accounts.

Access depends on local law and is available only in eligible regions where btv178 is permitted to operate. If access is unavailable in your region, you will see a notice on the login screen.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.